Travailler chez Swatch

• Sicherstellen der gesamten Organisation des Stores zusammen mit dem Store Manager
• Unterstützung und Motivation des Verkaufsteams
• Vertretung des Store Managers bei dessen Abwesenheit in allen Belangen
• Beratung und Verkauf der im Store angebotenen Produkte (Swatch Uhren, Bijoux und Flik Flak)
• Perfekter Kundenempfang, Service und Warenpräsentation
• Kleine Reparaturen und Wechseln von Uhrenbändern und Batterien
• Erscheinungsbild des Geschäftes und der ausgestellten Waren gewährleisten (Schaufenster, Mobiliar und Verkaufstische)
• Lieferungen entgegennehmen, aus- und einpacken
• Kassenbedienung und –abrechnung
• Diverse administrative Arbeiten

Main responsibilities will include:

• Responsible for the overall customer satisfaction for the brand
• Responsible for the D A CH markets customer care service, with a main focus on the Swiss Market
• Leadership and development of the Swiss Market and International Customer Care team
• Management of Salesforce Service Cloud system ensuring that all customer queries are responded within the expected period
• Ensure customer cases are managed with good care
• Be in constant contact with our customers via various communication channels (e.g. e-mail, live chat, phone, social media) in order to identify their needs and derive measures from them
• Take ownership and personal care of high-level cases and help to resolve them, follow up and find solutions for satisfactory resolution
• Implementation and definition of targets and service standards as well as their development
• Manage and support the Customer Care team in their daily tasks
• Develop performance KPIs and fix measurable objectives
• Analysis of statistics and the creation of the resulting action plan
• Creation of reports
• Definition of necessary communication material
• Increase customer satisfaction and loyalty as well as fulfilment of customer expectations
• Evaluate Customer satisfaction level and fix objectives to maintain optimal customer satisfaction level
• Collaboration with Technical Care team and other internal partners at Swatch HQ.

In order to reinforce the eCommerce team at its Headquarters in Biel/Bienne, Switzerland, SWATCH is currently searching for a

WEB DESIGN & DIGITAL CONTENT SPECIALIST 100%

Main responsibilities will include:

• Planning and coordination of web design projects for international websites
• Handling markets needs and management of main collection launches and digital content, in close collaboration with the marketing team.
• Online store’s content optimization and constant improvement of the website graphic design
• Ensure that Swatch’s digital branding is clearly identified in the design of our various digital communication channels.
• Own each stage of the be design process from wireframes, mockups to prototypes.
• Always ensuring relevant and engaging website content, web graphics and campaign materials
• Be ahead of trends in digital design, share your specialist knowledge, conduct benchmarking, and bring strategic thinking to insights and solutions.
• Ensure the success of your projects with on-time, accurate and compelling delivery.
• Strong communication with internal departments for the follow-up of different projects (Marketing, Swatch Club, Customer Service, Omnichannel, IT, UX)
• Coordination of digital and video assets, content localization and related tasks with internal teams and external agencies

Responsibilities

• Lead the visual merchandising team and manage the brand’s global visual merchandising for corporate stores and wholesalers
• Create and update the visual merchandising strategy for all new retail concepts and POS types, including lead of product display strategy and visual merchandising guidelines for all standard POS types and new store concepts
• Manage the conception and creation of window deco solutions, including testing/prototyping and implementing special projects
• Direct continuous training to all Swatch markets on a global level
• Guide the creation of visual concepts for global in-store communication on product launches
• Lead the creation of visual merchandising guidelines & POS material launch kits dedicated to campaigns and ensure their correct implementation, including support to markets worldwide
• Contribute to the creation & development of new long-term materials and specific displays, including follow-up of the production with suppliers and procurement team
• Coordinate creative or design visual merchandising projects with internal and external resources
• Provide support in exhibition setups for internal meetings and public events, including project development, budget handling, organization, coordination and implementation on-site
• Manage visual merchandising budgets
• Maintain and further develop a network with suppliers
• Follow current trends on visual merchandising and propose relevant ideas

• Sicherstellen der gesamten Organisation des Stores zusammen mit dem Store Manager
• Unterstützung und Motivation des Verkaufsteams
• Vertretung des Store Managers bei dessen Abwesenheit in allen Belangen
• Beratung und Verkauf der im Store angebotenen Produkte (Swatch Uhren, Bijoux und Flik Flak)
• Perfekter Kundenempfang, Service und Warenpräsentation
• Kleine Reparaturen und Wechseln von Uhrenbändern und Batterien
• Erscheinungsbild des Geschäftes und der ausgestellten Waren gewährleisten (Schaufenster, Mobiliar und Verkaufstische)
• Lieferungen entgegennehmen, aus- und einpacken
• Kassenbedienung und –Abrechnung
• Diverse administrative Arbeiten

• Sicherstellen der gesamten Organisation des Stores zusammen mit dem Store Manager
• Unterstützung und Motivation des Verkaufsteams
• Vertretung des Store Managers bei dessen Abwesenheit in allen Belangen
• Beratung und Verkauf der im Store angebotenen Produkte (Swatch Uhren, Bijoux und Flik Flak)
• Perfekter Kundenempfang, Service und Warenpräsentation
• Kleine Reparaturen und Wechseln von Uhrenbändern und Batterien
• Erscheinungsbild des Geschäftes und der ausgestellten Waren gewährleisten (Schaufenster, Mobiliar und Verkaufstische)
• Lieferungen entgegennehmen, aus- und einpacken
• Kassenbedienung und –abrechnung
• Diverse administrative Arbeiten

• Beratung und Verkauf der im Store angebotenen Produkte (Swatch, Bijoux, Sonnenbrillen und Flik Flak)
• Perfekter Kundenempfang, Service und Warenpräsentation
• Kassenbedienung und –Abrechnung
• Kleine Reparaturen und Wechseln von Uhrenbändern und Batterien
• Erscheinungsbild des Geschäftes und der ausgestellten Waren gewährleisten (Schaufenster, Mobiliar und Verkaufstische)
• Lieferungen entgegennehmen, aus- und einpacken

• Beratung und Verkauf der im Store angebotenen Produkte (Swatch, Bijoux, Sonnenbrillen und Flik Flak)
• Perfekter Kundenempfang, Service und Warenpräsentation
• Kassenbedienung und –Abrechnung
• Kleine Reparaturen und Wechseln von Uhrenbändern und Batterien
• Erscheinungsbild des Geschäftes und der ausgestellten Waren gewährleisten (Schaufenster, Mobiliar und Verkaufstische)
• Lieferungen entgegennehmen, aus- und einpacken

In order to reinforce the Retail Design team at its Headquarters in Biel/Bienne, Switzerland, SWATCH is currently searching for a

RETAIL DESIGN PROJECT LEADER 100%

Working in close collaboration with the Head of Retail Environment Design (RED), your main mission is to lead and support Retail Design projects, actively searching for best practices and methodologies that efficiently secure deliveries within agreed timeframes, on budget and to the highest standards – meeting the company’s targets and policies.

Main responsibilities will include:

• Proposes and develop retail design concepts – aligned with the direction of the Head of RED; consequently you take the lead on development of projects from concept to implementation (including internal process,offers,budget control, etc.);
• Coordinate and follow up with external offices as well with suppliers and the Procurement department assuring most efficient solutions (space and/or furniture).
• Create / acquire, all documents / drawings 2D and 3D / descriptions related to any design developments for internal & external purposes.
• Develop Renderings and Visualizations in order to present projects in the realistic environments
• Set-up and adapt Retail Design Guidelines according to newly developed Stores / Shop-In-Shops / Kiosks / Pop-up concepts.
• Special Support to the Head of Retail Design.
• Control and insure the consistency of the Retail Design guidelines when visiting markets.

Main responsibilities will include:

• Project management for the implementation of shop-in-shop and store renovations.
• Act as a liaison between the architects (Store Designers and local architect) and general contractor to communicate effectively and responsibly, as the main point of contact, among all parties involved.
• Local site visits (location check, surroundings, surveys, clarification of local infrastructure, ect.)
• General time management, striving to keep the project on schedule per predetermined dates.
• Monitor work progress with regular site visits.
• Overall quality management.
• Must be able to negotiate with vendors, GCs, and architects.
• Cost management, striving to keep the project within the established budget.
• Calculation / offer for SIS renovations.
• Order Confirmation / Material Order / Organization of deliveries.
• Responsibility and management of the retail budget; cost control / accounting / reinvoicing to clients.
• Annual final accounts / provisions.
• Maintenance of SIS and stores: organization of replacement material and or suppliers for repairs.