Travailler chez Swatch

The Purchaser ensures that goods and services are purchased from suppliers and delivered according to the agreed terms and conditions. An important aspect of this role is the achievement of maximum value for Swatch through time and costs agreements.

Main responsibilities will include:

• Supplier scouting and sourcing.
• Negotiation to obtain the most advantageous conditions possible
• Manage and monitor the day-to-day approval processes to ensure timely completion of purchasing.
• Review, update and work on different projects.
• Collaborate with the team, internal departments and suppliers.
• Provide assistance Head of Packaging & General Supplies.
• Ensure the business and assistance to the team during the Head of absence.
• Various KPI and price / volume analysis

In this position, you will ensure the quality of SWATCH products, in close collaboration with ETA, our production company. Key responsibilities and main tasks are:

• Ensure product and packaging legal compliance (chemical, technical and labelling).
• Take part in quality assurance organization; create processes, workflows and follow key activities of all internal and external stakeholders.
• Follow Swatch Group instructions related to the legal, technical and functional requirements of the products.
• Provide technical support to internal and external partners on specific projects.
• Support projects and assist the Product Development department in the creation of new products by assessing new functionalities and materials as well as new manufacturing processes.
• Support the prototyping phase, organize and supervise the homologation and the quality planning, as well as release new products for sales.
• Collaborate closely with Customer Service in order to detect technical problems, follow the trends with statistics and develop appropriate solutions.
• Enforce the deadlines and quality control timelines, establish and update technical records for all products according to the technical specifications.
• Maintain regular contact with suppliers in order to manage non-conformities and solve recurring problems in a transparent and sustainable manner.
• Perform audits of internal and external suppliers and follow-up on action plans.
• Create data analyses and statistics for process/product continuous improvement.
• Support the sustainability program
• National and international business travel (~10%)

Main responsibilities will include:

• Support strap purchasing team in administrative tasks and daily tasks (Manage Order Request for sample and tooling fees, masterdata on SAP, samples shipment, internal orders, buckle stock follow up, …)
• Coordinate supplier contracts with legal department
• Follow up of strap development with purchasers for Swatch and Flik Flak (BI report)
• Follow up of homologation status for Swatch/Flik Flak with FEPS office/laboratory and Swatch QM
• Manage Releases to enable the purchase process
• Insertion of estimate prices and final prices on our internal system
• Follow up Mastercard process and distribution to the different entities
• Improvement of internal process to gain efficiency (BI development, Release, Mastercard, …)
• Update catalogues (Buckle, leather & structure) and list (buckles, prices)
• Create and update online catalogue for packaging

• Sicherstellen der gesamten Organisation des Stores zusammen mit dem Store Manager
• Unterstützung und Motivation des Verkaufsteams
• Vertretung des Store Managers bei dessen Abwesenheit in allen Belangen
• Beratung und Verkauf der im Store angebotenen Produkte (Swatch Uhren, Bijoux und Flik Flak)
• Perfekter Kundenempfang, Service und Warenpräsentation
• Kleine Reparaturen und Wechseln von Uhrenbändern und Batterien
• Erscheinungsbild des Geschäftes und der ausgestellten Waren gewährleisten (Schaufenster, Mobiliar und Verkaufstische)
• Lieferungen entgegennehmen, aus- und einpacken
• Kassenbedienung und –Abrechnung
• Diverse administrative Arbeiten

• Sicherstellen der gesamten Organisation des Stores zusammen mit dem Store Manager
• Unterstützung und Motivation des Verkaufsteams
• Vertretung des Store Managers bei dessen Abwesenheit in allen Belangen
• Beratung und Verkauf der im Store angebotenen Produkte (Swatch Uhren, Bijoux und Flik Flak)
• Perfekter Kundenempfang, Service und Warenpräsentation
• Kleine Reparaturen und Wechseln von Uhrenbändern und Batterien
• Erscheinungsbild des Geschäftes und der ausgestellten Waren gewährleisten (Schaufenster, Mobiliar und Verkaufstische)
• Lieferungen entgegennehmen, aus- und einpacken
• Kassenbedienung und –abrechnung
• Diverse administrative Arbeiten

• Beratung und Verkauf der im Store angebotenen Produkte (Swatch, Bijoux, Sonnenbrillen und Flik Flak)
• Perfekter Kundenempfang, Service und Warenpräsentation
• Kassenbedienung und –Abrechnung
• Kleine Reparaturen und Wechseln von Uhrenbändern und Batterien
• Erscheinungsbild des Geschäftes und der ausgestellten Waren gewährleisten (Schaufenster, Mobiliar und Verkaufstische)
• Lieferungen entgegennehmen, aus- und einpacken

• Beratung und Verkauf der im Store angebotenen Produkte (Swatch, Bijoux, Sonnenbrillen und Flik Flak)
• Perfekter Kundenempfang, Service und Warenpräsentation
• Kassenbedienung und –Abrechnung
• Kleine Reparaturen und Wechseln von Uhrenbändern und Batterien
• Erscheinungsbild des Geschäftes und der ausgestellten Waren gewährleisten (Schaufenster, Mobiliar und Verkaufstische)
• Lieferungen entgegennehmen, aus- und einpacken

In order to reinforce the Retail Design team at its Headquarters in Biel/Bienne, Switzerland, SWATCH is currently searching for a

RETAIL DESIGN PROJECT LEADER 100%

Working in close collaboration with the Head of Retail Environment Design (RED), your main mission is to lead and support Retail Design projects, actively searching for best practices and methodologies that efficiently secure deliveries within agreed timeframes, on budget and to the highest standards – meeting the company’s targets and policies.

Main responsibilities will include:

• Proposes and develop retail design concepts – aligned with the direction of the Head of RED; consequently you take the lead on development of projects from concept to implementation (including internal process,offers,budget control, etc.);
• Coordinate and follow up with external offices as well with suppliers and the Procurement department assuring most efficient solutions (space and/or furniture).
• Create / acquire, all documents / drawings 2D and 3D / descriptions related to any design developments for internal & external purposes.
• Develop Renderings and Visualizations in order to present projects in the realistic environments
• Set-up and adapt Retail Design Guidelines according to newly developed Stores / Shop-In-Shops / Kiosks / Pop-up concepts.
• Special Support to the Head of Retail Design.
• Control and insure the consistency of the Retail Design guidelines when visiting markets.

• Sicherstellen der gesamten Organisation des Stores zusammen mit dem Store Manager
• Unterstützung und Motivation des Verkaufsteams
• Vertretung des Store Managers bei dessen Abwesenheit in allen Belangen
• Beratung und Verkauf der im Store angebotenen Produkte (Swatch Uhren, Bijoux und Flik Flak)
• Perfekter Kundenempfang, Service und Warenpräsentation
• Kleine Reparaturen und Wechseln von Uhrenbändern und Batterien
• Erscheinungsbild des Geschäftes und der ausgestellten Waren gewährleisten (Schaufenster, Mobiliar und Verkaufstische)
• Lieferungen entgegennehmen, aus- und einpacken
• Kassenbedienung und –abrechnung
• Diverse administrative Arbeiten

Main responsibilities will include:

• Responsible for the overall customer satisfaction for the brand
• Responsible for the D A CH markets customer care service, with a main focus on the Swiss Market
• Leadership and development of the Swiss Market and International Customer Care team
• Management of Salesforce Service Cloud system ensuring that all customer queries are responded within the expected period
• Ensure customer cases are managed with good care
• Be in constant contact with our customers via various communication channels (e.g. e-mail, live chat, phone, social media) in order to identify their needs and derive measures from them
• Take ownership and personal care of high-level cases and help to resolve them, follow up and find solutions for satisfactory resolution
• Implementation and definition of targets and service standards as well as their development
• Manage and support the Customer Care team in their daily tasks
• Develop performance KPIs and fix measurable objectives
• Analysis of statistics and the creation of the resulting action plan
• Creation of reports
• Definition of necessary communication material
• Increase customer satisfaction and loyalty as well as fulfilment of customer expectations
• Evaluate Customer satisfaction level and fix objectives to maintain optimal customer satisfaction level
• Collaboration with Technical Care team and other internal partners at Swatch HQ.