Working at Swatch

Store Manager - Swatch Brand at the Heart of Bangkok

Duties and Responsibilities

Operation in the store/ Sales product to achieve the target

• Responsible in managing the shop under assignment.
• Responsible for daily operation of shop from customer service, staff management, stock management, brand presence through all merchandising and sales turnover.
• Conduct daily store check and stock check in-store to ensure a proper brand presence and accuracy.
• Co-ordinate with team to organize working schedule for sales staff in shop.
• Achieve a monthly sales budget.
• Ensure that a store is operated under a clean.
• Prepare all necessary Sales Reports (daily and monthly) and Stock Report (monthly), expense reimbursement, credit card slips submission, etc. to the head office.
• Efficiently operate the POS system and make sure that all sales transactions (credit card, cash, deposits) correspond to the sales turnover generated on a daily basis.

Inventory

• Monitor and review stock level taken into consideration customer needs and trends, and advise Retail Manager of any suggestions necessary to increase sales.
• Conduct daily audit of stock management including merchandise receipt, transfers and sales.
• Manage customers’ reservations and waiting lists of unavailable products.

Coaching to sales representative

• Staff motivation and encouragement.
• Ensure that Customer Service Officer delivers a high standard of service to all customers.
• Responsible for leading the team with a good discipline and integrity.
• Collaborate with Retail Manager to develop an internal training/ coaching programs on selling skills, product, customer service, marketing, and competitions.
• Evaluate sales performance on a daily basis and motivate sales staff as per guidelines given by Retail Manager.
• Problem solving skill with well organizational, time management, prioritization, and multitasking skills
• Able to communicate and give clear directions from back office to team and able to set expectations for their team.

Communication

• Provide Retail Manager with reviews and updates on various issues relating to store/staff management matters.
• Discuss with Retail Manager on any suggestions relating to business issues in order to facilitate improvement in store operation.

Marketing/ Customer Relationship Management

• Handling customer complaints effectively.
• Create as much as possible loyalty/regular customers who will eventually turn to be VIPs.
• Brain storm and support Retail Manager on any initiatives and implementations on in-store promotions and other CRM programs
• Make sure that all windows are properly displayed. Necessary change should be made to refresh the merchandise.

Reporting

• Prepare weekly reports, monthly presentation (internal & external use).
• Perform monthly sales reports to submit to Brand Manager and HQ.

Qualifications

• Bachelor’s Degree or higher in related fields.
• At least 1 years working experience in retail sales operations, and passionate in watches.
• Good interpersonal and communication skills.
• Good in English communication.
• Possess a leadership style, service minded, sales oriented and able to handle multi tasks.
• Computer literacy and knowledge of Microsoft Office software.