Working at Swatch
Join the Swatch team
Since its founding in 1983, Swatch has been shaking up the watch industry. This success is grounded in the efforts of our employees. We offer career opportunities in a fast-paced and truly international working environment and benefits that help keep our employees happy and healthy along the way.
Job description
We are looking for a passionate and experienced multi-lingual Sales Associate who embraces a highly dynamic and international working environment with a high level of flexibility, resilience, and autonomy.
As Sales Associate, you will be part of our international team providing exceptional customer service, drive sales and contribute to the overall success of our Swatch Stores. Become one of our proud Sales Associates representing the brand by demonstrating strong customer engagement and product knowledge.
Customer Service
- Provide and maintain exceptional customer service to each customer.
- Convert walk-in traffic into clients, creating excitement and desire around the product.
- Provide detailed information about product features, pricing, and after-sales services.
- Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
- Gather customer feedbacks and share best practices within the organization.
Sales
- Contribute to Team’s effort to achieve and exceed sales targets.
- Take necessary steps to reach objectives linked to KPI’s.
- Maintain knowledge of current sales activities, payment and exchanges policies.
- Process payments ensuring accurate and efficient transactions.
Product Knowledge
- Share storytelling and benefits related to collections with customers.
- Attend product training sessions to continuously enhance product/Brand knowledge.
- Gather knowledge about latest trends in the retail and watch industry.
Store Operations
- Maintain an orderly and welcoming sales floor at all times.
- Assist with repairs, change of straps and batteries.
- Handling of cash register and settlements.
- Assist with inventory management of the stock level according to sales together with Store in charge, including receiving and checking in new stock as well as making requisition after approval.
- Support with visual merchandising implementation and constantly make sure it remains visually appealing.
Team Collaboration
- Self-starter with strong team-player approach to exceed Team objectives.
- Participate in team meetings and actively contribute to new projects.
- Assist in the day-to-day operations of the store & manage the day to day operations with the team. Take responsibility when Store in Charge is not on duty.
- Perform any other relevant tasks as and when required by the Management.