Working at Swatch
Join the Swatch team
Since its founding in 1983, Swatch has been shaking up the watch industry. This success is grounded in the efforts of our employees. We offer career opportunities in a fast-paced and truly international working environment and benefits that help keep our employees happy and healthy along the way.
The Role
This role will be responsible for
- Achieve personal sales targets
- Handle transactions for all types of sales according to company policy
- Ensure the store is always clean and tidy, all watches are on the correct date and time
- All new products to be displayed in accordance with Swatch Guidelines
- Follow company policy regarding working hours, correct & timely completion of timesheets, internet & telephone usage, and dress code
The person in this role would need to have the following skills and experience
- Experience working within retail sales
- Previous experience working towards sales targets and KPI’s
- Highly developed and proven customer service skills
- Ability to build and sustain lasting customer relationships
- Organised and time efficient
- Excellent oral and written communication skills
The Role
This role will be responsible for
- Achieve personal sales targets
- Handle transactions for all types of sales according to company policy
- Ensure the store is always clean and tidy, all watches are on the correct date and time
- All new products to be displayed in accordance with Swatch Guidelines
- Follow company policy regarding working hours, correct & timely completion of timesheets, internet & telephone usage, and dress code
The person in this role would need to have the following skills and experience
- Experience working within retail sales
- Previous experience working towards sales targets and KPI’s
- Highly developed and proven customer service skills
- Ability to build and sustain lasting customer relationships
- Organised and time efficient
- Excellent oral and written communication skills
The Role
This role will be responsible for
- Lead, motivate, and inspire employees to achieve individual and team sales targets
- Coach employees on KPI’s on a weekly basis
- Assist the Store Manager as required with generating and submitting reports
- Assist Store Manager with training and on-boarding of new employees
- Assist Store Manager with providing input during interviews for potential employees
- Monitor employee selling skills and identify any opportunities for improvement
- Uphold all Company & Brand policies and procedures
- Assist Store Manager with day-to-day operations and ensuring the store is operating smoothly at all times
- Assist Store Manager with Banking and Financials when required
- Ensure the Visual Merchandising Guidelines are adhered to
- Assist Store Manager to implement systems to minimize loss through theft, fraud, and paperwork errors
- Liaise with Logistics on stock discrepancies
- Retain customer loyalty and satisfaction
- Handle escalated customer complaints
- Mail out spare parts
- Uphold the highest level of professional customer service
The person in this role would need to have the following skills and experience
- 2+ years experience in an Assistant Store Manager or Supervisory role
- Established selling skills and understanding of KPI’s
- Previous staff management experience
- Developed customer service skills
- Organised and efficient time management skills
- Excellent oral and written communication skills
- Computer literacy skills (Word, Excel, PowerPoint)