Trabaja en Swatch

Als Sales Associate adviseer je onze (internationale) klanten bij de aanschaf van hun horloge. Als ambassadeur en adviseur van de verschillende merken ben je hét visitekaartje voor onze merken. Daarnaast ben je het aanspreekpunt op het gebied van customer services, reparaties en after sales.

Voor jou staat de klant centraal. Door je enthousiasme en charmante manier van klantbenadering weet jij een zeer hoge graad van klanttevredenheid te behalen. Tevreden klanten, dat is waar je het voor doet.

We are seeking an experienced, retail Store Manager to provide leadership in our Swatch Store.  The ideal candidate must be a seasoned Retail Manager with a strong focus on driving sales, and delivering customer service skills. 

Job Description:

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum.  As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services.  Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Leading the team with the Store, and Assistant Manager

Leadership and Team Management

• Helps manage the team in the absence of the Store Manager, offering guidance and support. This includes guiding and supporting, team, setting up team for success by coaching and training
• Drive professional, positive, sales and service focused environment.
• Adapt diverse situations applying situational leadership skills

Communication Skills

• Communicates clearly with customers and team
• Practice active listening
• Communicate clearly and confidently with the team, peers, and supervisor

Problem Solving & Initiative

• Can solve issues independently and assist with operational improvements.

Proactive & Responsible behaviour

• Demonstrates ownership of the store's performance and takes initiative where needed.

Sales Management – Boost Sales

Sales & Performance

• Supports the Store Manager in achieving the sales targets, analyses data, and supports the development and implementation of strategies to boost

Customer-Centric Excellence

• Supports customer service efforts, ensuring the team delivers top tier service.

Customer Interaction

• Interacts with the customers, to assist them and ensure their satisfaction.

Setting the scene for the brand

Brand knowledge

• Has an excellent understanding of the brand, its values, and how it influences customer experience.

Product Presentation

• Ensures that the store is always maintained neat, organized, and visually appealing

Leading & organising the Store

Operational excellence

• Supports the Store Manager in managing operations, stock and resources efficiently.

Tech Savvy & System Proficiency

• Proficient with store systems for handling transactions, inventory and store daily business.

Time management & Prioritization

• Manages tasks efficiently, balancing customer service with operational duties.

Nous recherchons une personne énergique et enthousiaste pour rejoindre l’équipe de la boutique Swatch du centre commercial Parly 2 (78150 Le Chesnay).

Véritable Ambassadeur de notre Maison horlogère, vous faites vivre à nos clients une expérience mémorable en leur garantissant un accueil de qualité et un accompagnement personnalisé.

Grâce à votre esprit commerçant, vous participez activement au développement du chiffre d’affaires et à l’atteinte des objectifs commerciaux.

A ce titre, vos missions principales sont :

• Susciter l’enthousiasme des clients autour de nos produits et leur histoire en partageant vos connaissances Swatch ;
• Accueillir la clientèle avec une attitude agréable, avenante et polie ;
• Vendre et encaisser les produits ;
• Ouvrir et fermer la caisse et le magasin en autonomie ;
• Réceptionner et vérifier les produits (mise en place du merchandising) ;
• Participer à l'exécution du S.A.V. et des petites réparations ;
• Assurer la bonne tenue du magasin (nettoyage, rangement et mise en rayon).

Job Description:

At Swatch we provide our Retail Key holders with the training and support that lays the groundwork for a professional career with real momentum.  As a member of the Retail Sales Team, you will be coached on sales techniques and customer service skills along with technical training on all our watches and services.  Plus, your base-plus-commission pay structure is designed so that the sky is the limit for motivated and knowledgeable retail sales professionals.

Ideal candidate will have retail sales experience, as well as Keyholder background. This position must possess exceptional customer service skills and a demeaner that embodies a great sense of approachability.  Candidate should also have the ability to meet or exceed sales objectives and possess a strong desire to learn about our timepieces and looking to become an essential member of our team 

As a Swatch Sales Associate, you will report to the Store Manager and be responsible for achieving sales targets. You will act as a Swatch Brand Ambassador while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.

Starting base pay of $17.85 per hour plus monthly performance bonus.

Responsibilities include:

• Customer Service & Sales Generation: Deliver exceptional customer service by assisting customers and resolving issues with a positive attitude. Achieve and exceed sales targets though outstanding product knowledge.
• Operations: Support daily operations, including processing sales and returns, inventory management, and adhering to operation policies and procedures.
• Visual Merchandising: Assist in maintaining store’s visual standards by following visual merchandising guidelines. Assists in maintaining the cleanliness and organization of the store.
• Compliance: Uphold workplace safety standards.

Working Conditions:

Part-Time, 10 or more hours per week on average. Part-Time employees must maintain open availability to meet the needs of the business and may be required to work more than 10 hours a week, certain holidays and blackout dates.

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

De financiële administratie en controlling van de gehele Swatch Group Netherlands wordt vanuit ons hoofdkantoor in Eindhoven verwerkt. Als Business Controller ben jij de sparringpartner voor de Commerciële organisatie en lever je een actieve bijdrage aan de doorontwikkeling en professionalisering van het Finance team. Hierin draag je een volledige PnL verantwoordelijkheid voor onze B2B bedrijfsactiviteiten en heb je een overkoepelende en coördinerende rol in belangrijke processen zoals de maandafsluiting, budget en sales forecast. In deze rol fungeer je als rechterhand van de CFO. 

Je houdt je voornamelijk bezig met de onderstaande activiteiten en verantwoordelijkheden:
• Bijdragen aan onze groeistrategie door het opleveren van overtuigende analyses en 
presentaties
• Inzicht geven in de bruto- en netto marge ontwikkeling 
• Ondersteunen en adviseren bij het opstellen van business cases voor het openen van 
nieuwe verkooppunten
• Rapporteren van prognoses zowel commercieel als financieel
• Actieve bijdrage in de maandafsluiting in samenwerking met de andere Finance collega’s
• Opstellen van cashflow analyses en projecties en capex controlling
• Presenteren van de operationele en commerciële resultaten aan de directie (CEO & 
CFO)
• Verder ga jij je bezighouden met het automatiseren en optimaliseren van o.a. 
rapportages

Swatch have an exciting opportunity for a Full Time Manager to join our Flagship store on Oxford Street, London.

Your main activities will be to maximise profit through the effective management and display of stock, and the development and productivity of team whilst ensuring exceptional levels of customer service are achieved.