Delivery and Returns

 

Delivery

We offer a single, standard delivery service. Orders will be delivered within 2 working days within W.P Kuala Lumpur & Selangor which are in the Klang Valley Region unless otherwise advised.

Delivery outside of W.P Kuala Lumpur & Selangor which are not in the Klang Valley Region will take 3-7 business days unless otherwise advised.

FREE delivery within Malaysia.

 

Returns 

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible.

We will try to attend to all return request as soon as practically possible.

a. Unwanted Products

Our policy is to ensure that you are satisfied every time you place an Order with Swatch. If you are unhappy with the Product when you receive it or if you simply change your mind, you may return the product to us within 7 days from the day you inform us of your wish to return Product, having taken reasonable care of it and in an unused state with all components, with a Return Form dully filled and enclosed with the returned Product. We will refund you the price you paid for that Product. Swatch will arrange our authorised courier service provider (GDEX) to collect the returned Product from your end.

You must take reasonable care of the products until returned. For example, if a watch arrives back to our logistics centre with the bracelet or strap damaged in any way (not due to our fault or negligence) or not in its original condition, then we reserve the right to deduct the costs for a new bracelet or strap from your refund of the price of the watch. If possible, please include your dispatch note and all packaging intact.

We will make the refund directly to the credit/debit card used to place the original order within 14 days the day we receive the products back or, if earlier, the receipt by us as proof of the return of the Product, or if earlier once we have inspected the returned Product and are satisfied that it has been returned to us in the condition it was in when delivered to you. 

b. Faulty Products

We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will provide a full refund as appropriate, if you notify us that you are rejecting the Product within 7 days of receipt of the Product. You must then return the Product to us (unless we agree otherwise).

In these circumstances we will arrange our authorized courier servicer (GDEX) to collect from your end.

We will make the refund directly to the credit/debit card used to place the original order once we have confirmed to you that you are entitled to a refund for the defective/faulty product. 

For help with faulty product later than 7 days after your delivery please contact us to discuss your options. 

c. Returning Unwanted or Faulty Products

Please contact us by email (ecommerce.my@swatchgroup.com.my) to inform us of your wish to return Product(s). 

Please fill in the following Return form: CLICK HERE

Swatch will arrange our authorised courier service provider (GDEX) to pick up the returned Product(s) from your end.

You will be responsible for the returned product until they reach us.