FAQ

What is Flik Flak?

Flik Flak, the Swiss watch for kids, has been ticking since 1987. Based on a time teaching concept developed with the help of pedagogues and psychologists, these specially designed watches make it easy for kids to tell the time.

How can a child learn the concept of time with Flik Flak?

Flik and Flak are the names of the two hands of the Flik Flak watches. They are the main actors in a training concept that enables kids from the age of three onwards to understand a clock's dial. Flik, the brother of Flak, runs as the blue minute hand around the clock once an hour and points to the blue minute-numbers. Flak, in her red dress, wanders at the same time from one red hour-number to the next. Flik Flak watches are especially designed in order to facilitate the reading of time.

How do I choose a watch for a kid?

Because of the constantly changing world of a child, Flik Flak watches appeal to kids of three main age groups.

From 3 years old : Story Time. Watches of this collection are for kids who for the first time are wearing a watch on their wrist.

From 5 years old : Friends & Heroes. These watches are for kids who are learning how to tell the time. The colourful and cheerful Flik Flak watches make this learning process a fun experience.

From 7 years old : Power Time - Kids who are already in school are full of activities that keep them very busy. Flik Flak Power Time is a collection of trendy watches that lets kids keep track of time in a fashionable way.

Will Flik Flak outlast my child's daily adventures?

Flik Flak is a Swiss quality watch that has a polishable plastic glass, an resistant and colorful plastic case and a robust and adjustable strap that can certainly survive all of your kid's activities. Flik Flak watches are water-resistant up to 3 bars and the ones with textile strap can even be machine-washed at 40°C, preferably tied inside a sock.

Where can I buy a Flik Flak?

Flak Flak watches are available at Swatch stores and many retailers worldwide. You can vist the store locator for a complete list of retailers near you!

How do I change my battery?

To change the battery of your Flik Flak, you can take your watch to any Swatch corporate retail store and a store representative will assist you. The list of stores is available under store locator.

Where can I purchase a replacement strap / battery / battery cover?

Replacement straps, batteries and battery covers are available at your Swatch Store. Another possibility is to directly contact your nearest Swatch Service Center.

I have a Flik Flak that is not working. What can I do?

You have three options:

  • You can take your watch back to your local retail jeweler.
  • You can take the watch to a Swatch Store near you.
  • You can return the watch to your nearest Swatch Service Centers. Please remember to enclose a cover letter stating exactly what should be done. You should also include your contact details including your telephone number and e-mail address, as appropriate.

About Flik Flak warranty

Flik Flak
Warranty (except USA)

Your Flik Flak® watch is warranted by SWATCH Ltd.* for a period of twentyfour (24) months from the date of purchase under the terms and conditions of this warranty. The international Flik Flak warranty covers material and manufacturing defects existing at the time of the purchase of the Flik Flak watch ("defects"). The warranty only comes into force if the warranty certificate is dated, fully and correctly completed and stamped by an official Flik Flak dealer** ("valid warranty certificate").

During the warranty period and by presenting the valid warranty certificate, you will have the right to have any defect repaired free of charge. in the event that repairs are improper to restore the normal conditions of use of your Flik Flak watch, or if you purchased a Flik Flak watch the case of which cannot be opened, SWATCH Ltd. guarantees its replacement by a Flik Flak watch of similar model. The warranty for the replacement watch ends twenty-four (24) months after the date of purchase of the replaced watch.

This manufacturer’s warranty does not cover:

  • the life of the battery;
  • normal wear and tear and aging (e.g. scratched crystal; alteration of the colour and/or material of non metallic straps and chains, such as leather, plastic, textile, velcro; peeling of the plating);
  • any damage on any part of the watch resulting from abnor-mal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the use directions provided by SWATCH Ltd.;
  • indirect or consequential damages of any kind resulting from e.g. the use, the non-functioning, the defects or the inaccuracy of the Flik Flak watch;
  • the Flik Flak watch handled by non-authorized persons (e.g. for battery replacement, services or repairs) or which undergoes alterations in its original condition beyond SWATCH Ltd’s control.

Any further claim against SWATCH Ltd. e.g. for damages additional to the above described guarantee is expressly excluded, except mandatory statutory rights the purchaser may have against the manufacturer.

The above manufacturer’s warranty:

  • is independent of any warranty that may be provided by the seller, for which he carries sole responsibility.
  • does not affect the purchaser’s rights against the seller nor any other mandatory statutory rights the purchaser may have.

The SWATCH Ltd’s customer service ensures the perfect maintenance of your Flik Flak watch. if your watch needs attention, rely on a Flik Flak official dealer or an authorized Flik Flak Service Center as set forth in the enclosed list: They can guarantee a service according to SWATCH Ltd’s standards.

MANUFACTURER
SWATCH Ltd.
CH-2504 Biel/Switzerland
** Flik Flak Specialist Dealer in EU Countries
Flik Flak® is a registered trademark
Watch with hermetically sealed case and not repairable.

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